FAQ

How long does shipping take?
Orders are processed within 1-3 business days, then shipped via USPS/UPS. Domestic orders typically arrive within 3-7 business days after processing. You'll get a tracking number by email once your order ships.

Do you ship internationally?
Yes, to select international destinations. Customs duties, taxes, and fees are the responsibility of the customer.

What is your return policy?
You can request a return within 30 days of delivery. Items must be unused and in original condition, and graded/slabbed items must have the slab and label intact. Email support@topgradecollectibles.shop to start a return.

How do refunds work?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 2 business days.

Are your graded items authentic?
Yes. We carefully source and verify graded and collectible items before listing them to ensure accuracy and authenticity.

What payment methods do you accept?
We accept major credit/debit cards and other payment options available at checkout through our secure payment processor.

What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or full refund at no extra cost.

How can I contact you?
Email support@topgradecollectibles.shop or call +1 818-404-9445, Monday-Friday, 9:00 AM - 5:00 PM (PST).